Privacy Policy | Super Speak Juniors

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.superspeakjuniors.com, including any information you may provide through our site when you purchase a product or sign up to newsletters. By providing us with your data, you warrant to us that you are over 13 years of age.

WHAT TYPE OF INFORMATION WE COLLECT

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect some information about you such as that collected by server logs or third party website analytics services and by using cookies or similar technologies when you visit our website. We collect the Internet Protocol (IP) address used to connect your computer to the Internet, email address, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page. We also collect personally identifiable information (including name, email, address), payment details (including credit card information), comments, feedback, product reviews and recommendations. We do not target, as its paying customers, children under the age of sixteen. Although visitors of all ages may navigate through our website, we do not knowingly collect or request personal information from those under the age of sixteen. If we discover, by any means, that a child under sixteen has entered his/her personal information on our order page, we will delete the personal information from our records. We may receive information about you from social media platforms when you interact with us on those platforms. We may also receive information from your Bank or Paypal that tells us why a payment transaction on your chosen payment method has failed if it did so.

HOW DO WE COLLECT INFORMATION

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

WHY DO WE COLLECT SUCH INFORMATION

We collect such non-personal and personal information for the following purposes:

To provide and operate our services;
To provide our users with ongoing customer assistance and technical support;
To be able to contact our visitors and users with general or personalised service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred non personal information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

WEBSITE AND IT IMPROVEMENTS

We also analyse how our website users interact with our website and its features. For example, we analyse total visitor numbers and unique visitors, the time and date of the visit, whether certain pages or sequence of pages were visited and our order numbers. We use the information gathered from the analysis of this information to improve our website. We have a legitimate interest in improving our website so that we can provide a better experience for existing customers and to attract new customers to our store.

HOW DO WE STORE, USE, SHARE and DISCLOSE our site visitors’ personal information

Our business is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

HOW DO WE COMMUNICATE WITH OUR SITE VISITORS

We may contact you to provide an update on your order, to poll your opinions through surveys or questionnaires and to send updates about our company. For those purposes we may contact you via email and postal mail.

We use cookies and similar technologies to help us personalise our website for you, to remember your preferences and to understand how users are using our website.

A cookie, or browser cookie is a small file which contains a website name and a unique user ID that is downloaded to your computer when you visit a website or use an app. Cookies are used by websites to give you a better user experience by ensuring your user preferences are remembered. They are also used to calculate the number of visits to a website or page on a website. The cookies we use do not collect personal information and do not link any information connected to individuals.

Our website is hosted on the Wix.com platform. Wix uses cookies for many important reasons, such as:

To provide a good experience for site visitors and customers.
To identify our registered members (users who registered to our site).
To monitor and analyse the performance, operation and effectiveness of the Wix's platform.
To ensure our platform is secure and safe to use.

We use the following categories of cookies on our website:

Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons.
Functional cookies: These cookies "remember" registered visitors/customers in order to improve their user experience.
Performance cookies - we use Google Analytics to help us understand things like how long a visitor stays on our website, what pages they find most useful, and how they arrived. You can find out more about Google Analytics from Google.

HOW CAN SITE VISITORS WITHDRAW THEIR CONSENT

If you do not want us to process your data anymore, please contact us at info@superspeakjuniors.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, w use and/or disclose it.

QUESTIONS

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@superspeakjuniors.com .